Returns & Exchanges

Returns are accepted under the following conditions: ​

  • Returns must be made within 30 days from time of purchase.
  • All sales on discounted items are final.
  • Yarn must be returned in original condition with unopened label.
  • Skeins must not have been wound or knitted, must be clean (no pet fur, please) and free of any odors.
  • All sales on digital files are final.
  • All returns should be carefully re-packaged, so items are not damaged during shipping.
  • Mountain Colors is not responsible for items damaged during shipping. Shipping and handling charges cannot be refunded. Purchaser is responsible for the return shipping expenses.
  • Shipping and handling charges cannot be refunded
  • Purchaser is responsible for return shipping expenses.

Please do not send us yarn that does not meet this criterion. 

We will be unable to refund it in this condition.